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Citewell Refund & Cancellation Policy

Last Updated: August 2026

At Citewell (citewell.ai), we provide clear, upfront evaluation tools so you can test our platform before committing to a paid subscription. Because our tools execute live computational processing (such as Query Fan-Out extractions, transcription, and machine schema compilation), this policy outlines how cancellations, renewals, full refunds, and consumption-adjusted partial refunds operate.

1. 7-Day Free Trial (Test Before You Pay)

We offer a 7-day free trial with 20 Engine Credits on single domains. This allows you to explore the dashboard, run initial question extractions, and evaluate the Make-Cite Studio workflow risk-free.

  • You may cancel at any point during the 7-day trial via your account dashboard without incurring any subscription charges.

2. Monthly Subscriptions & Cancellations

All standard plans (Starter, Multi Site, and SEO Agency) operate on a month-to-month billing cycle.

  • Cancel Anytime: You can cancel your subscription at any time directly through your billing portal.

  • Standard Cancellation Access: Upon a standard end-of-period cancellation without a refund request, your account remains active with full access to your remaining monthly engine credits and stored Knowledge Hub assets until the end of your current paid billing period.

  • No Automatic Post-Period Billing: Once cancelled, your payment method will not be charged again at the next cycle.

3. 14-Day Refund Terms & Proportional Partial Deductions

Because Citewell incurs immediate background compute and processing costs when queries, transcripts, and citable blocks are generated, refund requests submitted within 14 calendar days of the transaction date are handled as follows:

  • 100% Unused Subscriptions or Point Packs: If zero engine credits have been consumed during the current billing period or from a purchased top-up point pack, you are eligible for a 100% full refund to your original payment method.

  • Partially Consumed Usage (Partial Refund Right): If you request a cancellation and refund within the 14-day window but have already utilized a portion of your allocated engine credits, Citewell will issue a proportional partial refund. The refund amount will equal the original purchase price less the standard unit value of all computational credits already consumed for live platform processing.

  • Balance Adjustment on Partial Refund: Upon the issuance of a full or partial refund, all remaining unspent engine credits associated with that transaction will be immediately deducted and removed from your account balance.

  • High-Consumption Threshold: If more than 85% of the allocated engine credits or point pack value has been consumed, the transaction is deemed fully fulfilled and is no longer eligible for a partial refund.

  • After 14 Days: No full or partial refunds are issued for requests made after the 14-day window has elapsed.

4. Account Terminations Due to Policy Abuse

As outlined in our Terms of Service, accounts terminated due to deliberate platform abuse, malicious scraping scripts, intellectual property infringement, or attempts to bypass system parameters are strictly excluded from all full or partial refund eligibility.

5. Billing Support & Inquiries

If you have a billing discrepancy, an issue with a point top-up allocation, or need assistance requesting a full or partial refund within the 14-day window:

  • Direct Billing Inquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Account Dashboard: portal.citewell.ai